Privacy Policy

1. Overview

This Privacy Policy describes how HomeCloud, Inc. ("HomeCloud," "we," "us," "our") collects, uses and shares information about you. It applies to www.gethomecloud.com, our mobile application and our other digital properties (the "Sites"), to our products and services (with the Sites, the "Services"), and to information we collect when you otherwise interact with us. It also applies to information we receive from the contractor businesses that perform work through our platform ("Service Providers").

We evaluate homes and provide repair, maintenance and improvement services.

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household, as defined by applicable law.

References to HomeCloud include companies acting on our behalf, to the extent they collect, use or share information for us.

Five things in this policy are unusual enough to flag up front:

1. We maintain a continuing record of each property's condition that can span multiple owners. Section 9.
2. We record sessions once you sign in, which captures what is displayed on your screen. Section 7.
3. We transcribe and automatically analyze recorded calls, including for tone and sentiment. Sections 2.7 and 8.
4. We derive signals from how you use the Services and, in defined cases, deliver them to another customer. Section 9.8.
5. We combine what you tell us with information from public records and data providers, such as permit history and prior listing information. Section 2.5.

Changes to this policy. For routine changes we post the updated policy with a new Effective Date. For material changes, meaning changes that meaningfully affect how we use information about you or your home, we will give at least 30 days notice before the change takes effect, and we will tell you by a notice in the Services, by email to the address on your account, or both.

We will not collect new categories of personal information, or use the information we collect for materially different, unrelated or incompatible purposes, without giving you notice first.

2. Information We Collect

2.1 Information You Give Us Directly

Marketing site forms. Our estimate request, information request, agent contact and partner application forms collect name, email, phone, street address, city, state and postal code, occupancy status, project description, preferred dates, reason for the request, referral source, and any files you attach.

Account and portal, as a homeowner or agent. Property and home details; rooms, systems, appliances and equipment; defects; projects, estimates, jobs, work orders, change orders and invoices; evaluation results including add-on testing; photographs, video and comment attachments you add; documents our personnel file on a home, such as deal documents and third-party inspection reports; sketches and annotations; comments, reviews and messages; and profile information including name, email, phone and role. For agents we also collect brokerage or team affiliation, market, license number and transaction activity.

Account and portal, as a Service Provider. Business and credential information: certificates of insurance you upload, trade and contractor license details you record, and the status of your W-9 and signed subcontractor agreement, which we collect outside the Services; work order acceptance and scheduling; photographs and documentation of completed work; and invoices. Where you perform work for a customer through our platform, we also receive information about that customer in connection with the work.

Job applications. If you apply for a role through our careers page, we collect your application, resume and any information you include with it. Applications are collected and handled through Dover, our recruiting provider.

Support, scheduling and reviews. Information you provide when contacting support, booking an appointment, or leaving a review about your experience.

2.2 Information Others Give Us About You

Another user, such as a co-owner of your home, a real estate agent or a transaction coordinator, or a member of HomeCloud staff, may give us your name, email and phone in order to add you to a property record or invite you to an account. Information about you may therefore exist in our systems before you first sign in. You may activate the account, decline it, or ask us to delete the record, by using the links in the invitation email or by emailing support@gethomecloud.com. A request to decline or delete an invited account is handled by our support team rather than automatically.

2.3 Information We Collect About a Property

During an evaluation and during construction work, our personnel and our Service Providers collect detailed information about the property: photographs and video, measurements and floor plans, identification of systems and appliances including make, model and age, observed conditions and defects, and notes. Section 9 describes what we do with it.

2.4 Information Collected Automatically

• IP address, access times, operating system, browser type and language, internet service provider, and the page you visited before ours;
• How you use the Services: clicks, scrolls, features accessed, frequency of use, errors generated, performance data, settings and configurations;
• Usage patterns including pages visited, time on page, links clicked, and mouse movement, screen actions and other interaction patterns (see Section 7 on session recording);
• Device information: hardware model, operating system and version, unique device identifiers and mobile network information;
• Crash and error reports from our mobile application, which include the identifier and email address of the signed-in user;
• Your acceptance of these documents: each time you accept the Terms of Service and this Privacy Policy, or accept an updated version, we record the date and time, your account identifier, the version you accepted and one piece of evidence of who accepted: the IP address the acceptance came from, or, where you accepted by signing in through a link we emailed you, the email address that link was sent to. Section 13 describes how long we keep these records;
• Approximate location derived from your IP address. Precise device location is collected only from the devices of HomeCloud field personnel using our internal mobile application in the course of their work. Our mobile application is not currently available to customers;
• Transaction information such as the date and location of a purchase; and
• Email engagement: whether and when you opened an email from us, whether you clicked images or links in it, and whether your device can display HTML email.

2.5 Information From Public Records and Data Providers

This is a meaningful part of how our evaluations work and we want to be clear about it.

To evaluate a property accurately, we use information from outside sources in addition to what we observe on site. These include publicly available records and imagery, such as building permit history and aerial and street-level photography; real estate data sources, such as prior listing information and photographs; and other property and risk information available to us, such as insurance claim history and manufacturer recall data. We may combine that information with what you have given us directly.

We also receive information from companies that partner with us to offer HomeCloud services to their customers, and from Service Providers who fulfill a request.

Real estate professionals. We collect contact details for real estate professionals, such as name, brokerage, email address and phone number, from public sources such as property listings and brokerage websites, from data providers, and from people who refer them to us. We use them to contact real estate professionals about working with HomeCloud, including by text message, whether or not they have a HomeCloud account.

2.6 Social Media

If you interact with us publicly on social media, we may collect that publicly available information, including profile information. Once collected, it may remain in our records even if you later delete it from the social media platform.

2.7 Communications

When you communicate with us, or with a Service Provider through the Services, by call, text, chat, email or video, we may monitor, record and transcribe those communications for quality assurance, training and service delivery. Where notice or consent to recording is required, you will be notified and you consent by continuing.

Recorded calls are processed automatically. A call may be converted to a written transcript, analyzed automatically for tone and sentiment, and summarized into the record for your job or property so that the team working on your home can see it. Section 8 names the providers involved.

2.8 What We Do Not Collect

We do not collect biometric identifiers. We do not knowingly collect information from anyone under 18. Payment card details are entered with and held by our payment processor, named on our service provider list (Section 5), and do not pass through or reside on HomeCloud systems.

2.9 Aggregated and De-Identified Information

We may aggregate or de-identify information so that it no longer identifies, and cannot reasonably be linked to, you or your household. We maintain technical and organizational measures designed to prevent re-identification, we do not attempt to re-identify such data, and we require the same of anyone we provide it to.

We may use and share aggregated and de-identified data for any purpose, including analyzing use of the Services, publishing insights about housing conditions and costs, and developing, publishing, licensing and selling data products. Examples include benchmarks for what it costs to remediate a particular condition in a particular market, condition benchmarks by home age and construction type, and equipment performance and failure information reported to manufacturers and warranty providers.

2.10 Information From Tools on Our Website

When you use a tool on our website, we collect what you enter, upload or choose in it, such as your email address, photographs of your home, the options you pick, and details about your home, your project or your move. The tools we offer change over time. Today, for example, we collect:

• Your email address, which is required before we will generate a color preview, such as a paint or roof color. We record it in our customer relationship management system together with the tool you used and the color you chose, so that our team can follow up with you, and we may use it to send you information and offers about HomeCloud. You can unsubscribe at any time;
• A hashed form of your IP address and your browser type, kept with the preview request to enforce the usage limits in Section 8.3;
• The photograph of your home you upload, inside or outside, and the color you choose, which we process in order to generate the preview and which we then keep for a limited period. Section 8.3 describes how that works, who is involved, what we use it for and how to have it deleted, and Section 13 states the period;
• What you enter into a calculator, such as square footage, the number of rooms, or a project type. If you go on to send us an estimate request, we keep those entries with the request so that we can respond to it.

We do not require an account to use these tools, and the information above is collected whether or not you have one.

3. How We Use Information

• To provide, maintain, improve and personalize the Services;
• To perform evaluations, produce reports, prepare estimates and carry out construction work;
• To create and maintain the continuing record of a property's condition (Section 9);
• To analyze trends and understand how the Services are used;
• To engage and coordinate Service Providers to perform work at your property;
• To process transactions, provide customer service, and communicate with you about your account, your projects and changes to our policies;
• To market HomeCloud products and services, and to optimize and measure our marketing;
• To personalize what we show you and to make you relevant offers, within HomeCloud's own Services, based on what we know about your home and your account activity. This happens inside HomeCloud. It does not involve giving your information to anyone else for their own advertising;
• To derive signals about how the Services are being used and, in the defined cases described in Section 9.8, to deliver those signals to another HomeCloud customer;
• To develop new products and services;
• To develop and train models and other technology, including artificial intelligence systems, used in our products and operations;
• To create aggregated and de-identified data, and to develop data products from it;
• To administer contests, promotions and sweepstakes;
• To detect, investigate and address technical issues, security incidents, fraud, abuse, violations of our agreements, and illegal activity;
• To comply with legal obligations and legal process; and
• For other purposes described to you at the time information is collected.

4. How We Share Information

We do not sell your personal information for money.

Companies that work for us. We share information with vendors and service providers that host the Sites, provide support, generate reports, send email, serve advertising, transcribe and analyze calls, and analyze usage. They may use it only to perform work for us. Section 5 describes them.

Service Providers performing work at your property. We give contractor businesses the information they need to do the work. They may use it only for that purpose, may not disclose it further, and may not market to you without our permission. Service Providers manage their own email and SMS communications with you, including opt-outs, outside our systems. You can ask a Service Provider directly to stop contacting you.

When you direct us to. If you ask us to share something, or share your own evaluation with another party, we do so at your direction. See Sections 9.5 and 9.7.

Partners. If you access our Services through a partner, or their services through us, both companies may receive your information. We may also share your information with a partner if you take up a promotion or request information about their products through us.

Legal and safety. We may disclose information to comply with law or legal process, to cooperate with government or law enforcement, to resolve disputes, to investigate security incidents, fraud or abuse, or to protect the rights, safety and property of HomeCloud or others.

Business transfers. We may disclose information in connection with a merger, financing, acquisition, bankruptcy or sale of assets, in which case the information would be among the transferred assets.

What we do not do. We do not share your personal information with third parties for their own advertising, marketing or profiling purposes, and we do not participate in cross-context behavioral advertising. We do not supply property-level information about an address to a party who neither owns the property nor has been directed to receive it by someone who does. Where we show you an offer based on what we know about your home, that happens inside HomeCloud's own Services and your information is not given to anyone else.

4A. Service Provider Business Information

We treat the business information of Service Providers, including business name and business contact information, as non-personal, and may share it with third parties. We do not treat the personal name of a sole proprietor as business information for this purpose.

5. Our Service Providers

We use outside companies to host the Sites and Services, store files, send email and messages, run our phone system, provide customer support, analyze how the Services are used, process payments, and power our artificial intelligence features. They may use your information only to do that work for us.

Our current list of these companies, what each one does and the information it handles is published at www.gethomecloud.com/vendors. We update that page when we add or remove a company. Where a provider handles information in a way that matters to you, such as our AI providers and our session recording provider, this policy also describes it in the relevant section.

General business software. Our team also uses general business software, such as email, calendar, document, spreadsheet, file storage, video and design tools, and may handle your information in those tools in the course of their work. We do not list those tools individually.

Advertising. We do not currently run advertising campaigns or load advertising or remarketing tags on our Sites. If we do in the future, those tags will load only after you accept cookies through our banner, and the provider will be added to our service provider list.

6. Cookies and Tracking

We and our providers use cookies, pixels and local storage to recognize you, remember your settings, provide essential features, and understand how the Services are used.

Essential cookies keep you signed in, maintain your session and support security. These are always active.

On our marketing site at www.gethomecloud.com, everything that is not essential is gated behind your consent. Google Tag Manager, Google Analytics, HubSpot, PostHog and Intercom do not load until you accept cookies through our banner. Your choice is stored in a cookie named hc-cookie-consent and remembered for 150 days.

In the customer portal, where you sign in to use the Services, we use the product analytics, support and error-reporting tools on our service provider list (Section 5) to operate and improve the product. These are described in this policy, which you accept when you create or re-accept your account, rather than gated behind a separate banner.

Session recording on our public pages. On our marketing site, session recording starts only after you accept cookies through our banner. In the customer portal, on pages you can reach without signing in, including our login, signup and public share pages, we do not record your session if your approximate location from your IP address is in certain states, including California, or if we cannot determine your location. Elsewhere, recording on those pages may be on from the first page you open. Once you are signed in, session recording is covered by Section 7 of this policy.

Your options.

• Most browsers accept cookies by default and let you manage them in settings. Your browser's Help feature explains how to block, delete or be notified about cookies. Blocking non-essential cookies will not prevent the Services from working, but deleting cookies means signing in again and re-setting preferences.
• Clearing cookies resets your consent choice on the marketing site and the banner will appear again.
• To prevent data being used by Google Analytics, you can install Google's opt-out browser add-on.
• Do Not Track. Browsers vary in how they send Do Not Track signals and there is no accepted standard for responding, so we do not respond to DNT.

Third-party links. You may receive cookies from third parties whose links appear on the Sites. We do not control or have access to those cookies, and this policy does not cover them.

7. Session Recording

We use PostHog to record sessions in our Services. A recording captures mouse movement, clicks, scrolling, navigation, and the content displayed on your screen.

When recording happens. On our marketing site, recording starts only after you accept cookies through our banner, and your choice is stored in the hc-cookie-consent cookie for 150 days. In the customer portal, on pages you can reach without signing in, including our login, signup and public share pages, we do not record your session if your approximate location from your IP address is in certain states, including California, or if we cannot determine your location. Elsewhere, recording on those pages may be on from the first page you open. Once you are signed in, recording starts only after you have accepted the current version of these documents, and is covered by this policy. HomeCloud staff sessions are not recorded by default.

What is masked: values you type into form fields.

What is captured: other on-screen content. In the portal this includes your property address as displayed and photographs of your home as displayed. We are saying this specifically rather than generally because you should know it.

• Retention: 90 days, then deleted.
• Who can see recordings: HomeCloud personnel only, together with one internal automation account we operate. Recordings are not exported outside PostHog and are not provided to anyone else.
• Purpose: diagnosing problems and understanding how the Services are used.

8. AI and Automated Processing

We use artificial intelligence in several ways. They involve different providers and different contractual positions, so we describe each separately below. When we add a new feature that uses artificial intelligence, on our website or in the Services, it uses a provider on our service provider list (Section 5), and the commitments in Section 8.4 apply to it.

8.1 In-Product Assistants

What uses AI. Our in-product assistants help describe property conditions, draft project scopes from defects, room context and equipment records, assemble and order a property's project list, and answer questions about the records of a home. Some are used by HomeCloud staff; others are available to homeowners, agents and anyone else who can open a home in the Services. This section covers all of them, including assistants we add later.

What is processed. The records of the home the assistant is working on, such as property conditions, room and system context, evaluations, projects, estimates and jobs, together with what you type into the assistant.

Who processes it. Inference runs on Anthropic models hosted on Amazon Bedrock. Requests are normally served from Amazon Web Services regions in the United States, and may be served from another Amazon Web Services region when capacity or availability requires it. What we store stays in the United States. A request and its reply may pass through the region that serves it, and may be held there for a limited period for abuse detection. See Section 16.

Our contractual position for this pathway.

• Content sent to Bedrock is not used to train Amazon's or any third party's models, under the AWS Service Terms.
• For this pathway, Anthropic does not receive your prompts or the outputs. Bedrock is the intermediary.
• We have performed no model fine-tuning or customization on customer content.

8.2 Call Transcription and Analysis

What is processed. Recorded calls between you and HomeCloud, as described in Section 2.7, are transcribed and the transcript is analyzed and summarized, including an automated assessment of tone and sentiment, which is written into the record for your job or property.

Who processes it. Calls are placed and recorded through Quo, our business phone system. The transcript is then reviewed using Anthropic's Claude service. In this pathway, call content is provided to Anthropic, which is why both Quo and Anthropic appear on our service provider list (Section 5).

This is not an automated pipeline. A member of our team opens the transcript in Claude and works with it there. Our team may also use Claude in the same way to query records held in the other systems on our service provider list (Section 5), including our phone system, our product analytics and our customer relationship management system.

• Our use of Claude runs under a Claude Team plan, which incorporates Anthropic's data processing addendum. Under that plan, our business content is not used to train Anthropic's models.
• We allow these connections only from HomeCloud-administered accounts.
• The Bedrock statement in Section 8.1 does not apply here. In this pathway Anthropic does receive the content.

8.3 Image Generation and Photo Editing

What it does. You provide a photograph and choose a change, such as a paint color, a roof color, a renovation or another edit, and we show you an approximate rendering of that change. This may run in two places: on our website, where anyone may use it, and inside the Services, where a signed-in user may use it on photographs of their own property, including photographs already held on their home record.

Who processes it. The photograph and your color choice are sent to Google's Gemini image generation service, on Google's paid tier, which produces the image. Google uses it only to produce the image, as described below.

What Google does with it. Under the terms that apply to Google's paid services, Google states that it does not use prompts or responses to improve its products, that it logs them for a limited period only to detect and prevent misuse, and that it may store or cache them transiently in any country in which Google has facilities. So for this feature, information you give us may be processed outside the United States, transiently rather than stored. See Section 16.

What we keep, and for how long. This depends on where you used the tool.

On our website: we keep the photograph you upload and the image we generate for up to 12 months, stored with our website hosting provider, and then delete them automatically. We use them to show you the preview, to answer you if you contact us about it, to operate, support and improve the tool, and to develop and train HomeCloud's own models. If you request an estimate, the photograph is kept with that request for as long as we keep that record.

Inside the Services, while signed in: the photograph and the generated image are part of that property's record and are kept as described in Section 9.6 and Section 13, not for 12 months. A generated image is clearly a generated image and is not treated as a record of the property's actual condition.

See Section 13 for both.

You can have it deleted. Email support@gethomecloud.com and we will delete the photograph and the generated image. This right applies to everyone, whether or not you have a HomeCloud account, as described in Section 12.

What we do not do with it. We do not publish it, sell it, or make it available to anyone outside HomeCloud and the service providers that store and process it, named on our service provider list (Section 5). A photograph uploaded to the website tool is not attached to a property record unless you ask us for an estimate on that property.

Limits. We limit how many previews a person or a device may generate, and we may block use we believe is automated or abusive.

Age. The terms that govern this service require that it not be directed to, or likely to be used by, anyone under 18. The tool is for people aged 18 and over. See Section 16.

8.4 Common to All of Our AI Features

Separately, as stated in Sections 3 and 9, HomeCloud may use the condition data it owns to develop and train its own models, and may use photographs uploaded to tools on our website to operate, support and improve those tools and to develop and train HomeCloud's own models. Our AI service providers do not train on any of it. These are different things and all of them are true.

No automated decisions with legal effect. AI output is a suggestion. No decision affecting your legal rights, your agreements with us, or your access to the Services is made automatically.

Retention and erasure. Assistant conversations are retained for 30 days. You may ask us to delete yours under Section 12.

Choice. AI features run when you or our staff use them. You are not required to use them.

9. Property Data, the Continuing Record, and Signals We Derive

This is central to how HomeCloud works and is not how most services operate.

9.1 We Own the Condition Data

HomeCloud owns the condition data it collects about a property. We may use it to operate and improve the Services, to fulfill our agreements, to develop and train models, and to produce, publish, license, sell and otherwise share aggregated or de-identified data.

9.2 The Record Continues Across Owners

HomeCloud maintains a continuing record of each property's condition. Information collected during any evaluation of a property may be used in later evaluations of that same property, including to identify how the condition has changed over time, and regardless of who commissioned each evaluation.

For example: a defect identified when you bought your home may be compared against the same feature when the property is evaluated again years later, showing whether it worsened, was repaired, or did not change.

We believe this serves everyone in a property transaction. An owner who maintained the property has a documented record proving it. But it is not what people expect from a home assessment, so we disclose it before collecting anything rather than relying on general terms.

9.3 Who Can See a Property's Condition Data

We may make condition data available to a person who owns, or is under contract to purchase, that property, subject to confirmation of that status satisfactory to HomeCloud. We decide what confirmation is sufficient, and we may decline a request.

Access attaches to a particular evaluation, estimate or job rather than to the property as a whole:

• A party who commissioned an earlier evaluation retains access to what they paid for, as it stood at that time, not a continuing feed of later activity.
• A later commissioning party receives the record as it then stands.

Where a property is listed for sale through the Services, basic listing information about it, including photographs and the listing agent's contact details, may be published on a page that anyone can view. The categories in Section 9.4 remain excluded.

9.4 Never Shown to a Subsequent Owner or Prospective Buyer

At every access level, without exception:

• Pricing of completed work
• Defects
• Recommended projects that have not been completed

9.5 You Control Sharing of Your Own Evaluation

If you commission an evaluation, you may share it with anyone and may direct us to share it for you. Sellers frequently do this, providing a pre-listing evaluation to prospective buyers for disclosure or marketing.

What we do not do is provide one party's evaluation to a different commissioning party as a substitute for a new evaluation. If someone else engages us on a property we have evaluated before, we return to the property and perform a new evaluation.

Once you have shared an evaluation, or downloaded it, what the recipient does with it is outside our control. See Section 10.

9.6 Files You Add, and the One File That Is Yours

If you add a file and do not flag it as personal, it belongs to the property's record. Photographs, video and attachments you add to a home, an evaluation, an estimate, a project or a comment are part of that record, are shareable as described in this Section 9, and remain with the record through a sale.

A file you flag as personal belongs to you. Where the Services let you flag a file as personal, it is not part of the property's record, it is not made available to another user or to a subsequent owner, it does not transfer with the property, and it is deleted when you delete your account. Your profile picture is treated this way today. We do not classify your files for you: whether a file is personal depends on how you flag it, not on what it contains.

Documents on a home are filed by us. PDFs such as deal documents and third-party inspection reports are placed on a home by HomeCloud personnel and belong to the home.

If there is specific material you want removed, email support@gethomecloud.com and we will review the request.

9.7 Sharing You Direct Us to Do

You may ask us to send your own property record, or part of it, to a third party you name, such as an insurer, a mortgage or home equity lender, a warranty or service plan provider, or a professional you have engaged. We may build features that make this straightforward, and we may be compensated by a party you direct us to share with.

A third party who receives information at your direction then uses it under its own terms and its own privacy policy, not ours. We do not control what they do with it, and we cannot retrieve it for you.

9.8 Signals We Derive From How You Use the Services

We record how people use the Services and may act on what that activity indicates, including to improve the Services, to decide what to show you, and to make you relevant offers.

Sharing with your real estate agent. Where a real estate agent was involved in your evaluation, or where you designate a real estate agent in your profile, we may share information about how you use the Services with that agent, including actions you take in your portal, so that they can serve you better.

Signals about a property. Where a signal concerns a property rather than an identifiable person, we may use and share it as described in this Section 9. For example, we may tell a seller which parts of a pre-listing evaluation prospective buyers spent the most time reviewing, reported across viewers rather than identifying anyone.

10. Public Share Links

The Services let you create a link giving access to a specific record to anyone holding it, without a HomeCloud account. Links use hard-to-guess addresses, but anyone with an active link can view the content. Treat a share link like a password.

Share links expire after a set period. If you need access to a record cut off sooner, contact support@gethomecloud.com. We cannot tell you who opened a link, because viewers are not identified.

A share link or a download is a copy. When you create a share link, or download a report, photograph or document, the person who receives it holds their own copy. We cannot retrieve it, recall it, or prevent them passing it on, any more than the author of a printed report could. Expiry ends the link; it does not affect copies already made from it.

11. Staff Access to Your Account

To provide support, authorized HomeCloud personnel may access your account and act within it as you could, with a limited set of sensitive actions blocked, including changes to your account details, deletion of your account, accepting these Terms on your behalf, and signing an evaluation on your behalf.

Every action taken in this mode is logged and attributable to the individual HomeCloud employee who took it. While support is accessing your account, the session displays a visible notice, and the access expires automatically.

12. Your Privacy Rights

These rights apply to everyone who uses the Services, regardless of state.

• Know what personal information we collect about you and how we use it;
• Access a copy of it;
• Correct information that is inaccurate;
• Delete your personal information, subject to what we must retain for legal, tax, accounting or security reasons;
• Opt out of marketing communications; and
• Non-discrimination. We will not deny you service, charge a different price, or provide lower quality because you exercised a right.

What deletion does and does not do. Deleting your account removes your account record, your profile information, your profile picture, and any file you flagged as personal. It does not delete the property record, which is HomeCloud's data and is described in Section 9. Photographs, video and attachments you added to a home, an evaluation, an estimate, a project or a comment and did not flag as personal belong to that record and stay with it, as do documents our personnel filed on the home. We also keep the records of your acceptances of these documents, described in Section 13, because they evidence an agreement rather than describing you.

If there is specific material you want removed, email support@gethomecloud.com and we will review the request.

How to make a request. Email support@gethomecloud.com or write to the address in Section 17. We verify your identity, normally by confirming the request from the email address on your account, and respond within 45 days. If we need longer we will tell you why.

California residents may request information about disclosures of personal information to third parties for those third parties' direct marketing purposes.

Nevada residents may opt out of the sale of covered information by emailing support@gethomecloud.com with the subject line "Nevada Do Not Sell Request." Nevada law excludes various transactions from the definition of sale.

13. How Long We Keep Information

Account deletion is handled by our support team. It removes your account record, your profile information and your profile picture. Material belonging to a home, an estimate or a comment is retained as part of the property record, as Section 12 states.

14. Communications

Transactional messages are part of providing the Services: evaluation completion, report delivery, scheduling, account activation, security notices, project updates, billing, and site outages. You receive these even if you opt out of marketing. They contain no marketing offers.

If another user, such as an agent or a co-owner, gives us your contact details in connection with services for your property, we may send you transactional messages about that work. These are not marketing.

Marketing messages. We send marketing messages about HomeCloud by email, phone call and text message, including to real estate professionals we work with or would like to work with. Receiving marketing is never a condition of purchase, and you can opt out at any time.

Email you give us in order to use a website tool. If you enter your email address to use a tool such as a paint or roof color preview, we may send you information and offers about HomeCloud. Every marketing email carries an unsubscribe link, and unsubscribing does not prevent you from using the tools.

To opt out: click the unsubscribe link in any marketing email, reply STOP to a marketing text, use the chat on our website, or email support@gethomecloud.com. You may receive one final message confirming the opt-out. Message and data rates may apply. Please allow up to 10 business days to process an opt-out request.

Text messages. We send text messages about your evaluation, your projects and your account, and to market HomeCloud. Reply STOP to any text to stop receiving them. Message and data rates may apply.

15. Security

We take reasonable administrative, technical and physical measures to restrict access to your personal information and protect it from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. No such measure is 100% secure.

Breach notification. If we discover a breach affecting your personal information we will notify you without undue delay and consistent with applicable law.

16. Children, Third-Party Sites, and Users Outside the United States

Children. The Services are not directed to children and you may not use them if you are under 18. The tools on our website, including the color previews and the cost calculators, are for people aged 18 and over. If we learn we have collected information from someone under 18 we will make commercially reasonable efforts to delete it.

Third-party sites. The Sites may link to third-party websites and services. We are not responsible for their content or privacy practices. Review their policies before providing information to them.

Users outside the United States. The Services are intended for users located in the United States, and information is hosted primarily in the United States. Some of our service providers may process or briefly store information outside the United States, as described for our AI providers in Section 8. We do not offer the Services in the European Union, the United Kingdom or other jurisdictions outside the United States. If you access the Sites from elsewhere you do so at your own discretion and are responsible for compliance with your local law. This Privacy Policy is subject to the laws of the United States and the State of North Carolina, without regard to conflict of law principles.

17. Contact Us

HomeCloud, Inc.
4306 Thetford Rd
Durham, NC 27707

Email: support@gethomecloud.com
Phone: (919) 295-0975