These are the outside companies that our website, customer portal, mobile app and phone system send information to in order to operate, and the companies our Privacy Policy describes by name. For each one, we show what it does and the information it handles. Each may use that information only to do this work for us. Our team also uses general business software, such as email, documents, spreadsheets, file storage and video tools, which we do not list here. Our Privacy Policy explains how we collect and use information.
| Company | What it does | Information it handles |
|---|---|---|
| Amazon Web Services (Cognito, SES, S3, Bedrock) | Authentication, transactional email, file and media storage, AI inference | All categories |
| PostHog | Product analytics, session recording, error capture, feature flags | Usage, session recordings, IP address, device |
| Intercom | In-app support chat | Name, email, conversation content |
| HubSpot | Customer relationship management and marketing email | Contact information and engagement history, and for website tools the tool used and the color chosen |
| Netlify | Marketing site hosting and delivery, and storage for website tools | Usage and request data; photographs uploaded to website tools, the previews generated from them, and the email address and hashed IP address kept with each preview request |
| Datadog | Logging and monitoring | Application and access logs |
| Slack | Notifications to our operations team | Names, email addresses, phone numbers, property addresses and comment text included in a notification |
| Sentry | Mobile application crash reporting | Crash reports including user identifier and email |
| Quo | Business phone system: calls, text messages, call recording and transcription | Phone number, call and message content, recordings and transcripts |
| Anthropic | Claude, used by HomeCloud personnel to review call transcripts and to query records held in the other systems listed in this table | Call transcript content, and whichever records a member of our team retrieves in the course of their work |
| Google Maps Platform | Address autocomplete | Address text you type |
| RentCast | Property records used to pre-fill a home's details | The property address |
| Google (Gemini image generation) | Generating color and renovation previews on our website and, where offered, inside the Services | The photograph provided and the change you choose |
| Google (Tag Manager, Analytics 4) | Tag management and product analytics on the marketing site | Cookies, page views, events |
| Google Drive | A copy of each Service Provider's certificate of insurance | Certificates of insurance uploaded by Service Providers |
| Forminit (formerly Getform) | Marketing site form submissions | Form contents |
| YouCanBook.me | Appointment scheduling | Name, email, market |
| Dover | Careers page applications | Application data, handled by Dover |
| Intuit QuickBooks | Invoicing and online payment by card or bank transfer | Name, email, property address and invoice amounts; payment details are entered with and held by Intuit |
| Stripe | Payment processing for invoices issued before October 2026, being retired | Payment data, handled directly by Stripe |